Correcting Bank Feed Transaction Issues

FINSYNC connects to most US-based banks and credit cards of any size and is able to automatically import transactions.  While many institutions do a great job of keeping their technical specifications up to date, there are a few that don't which may result in either omission or duplication of bank transactions.

Using FINSYNC's Bank Reconciliation tool makes it easy to spot these issues. To access the Reconciliation tool, follow the steps outlined below:

1. Mouse over the Banking tab and select which synced account you need to reconcile.

2. One the account summary screen, you will find the reconciliation tool near the top right corner of the page.  


Note: You can always handle duplicate transactions outside of the reconciliation tool. To remove them, simply click on the row of the transaction to expand it and select the red Delete button to remove. 

Occasionally, the bank connection may fail to pull in a transaction. You may notice this when using the bank reconciliation tool and there is an option to create an adjusting entry. However, if you know what the missing transaction is, you should do a partial save and then create a new transaction on the bank ledger screen. To do so, navigate back to the account summary screen and use the New icon on the right side of the screen. This will create the entry in your reporting as well.


NOTE: You may be tempted to create an adjusting journal entry from the reports tab. You should not do that as it will not create the new transaction on the banking tab.  More on this topic.