The Payments platform of the FINSYNC software allows you to receive and make payments electronically between customers and vendors. While paying bills through FINSYNC you may encounter the situation where a payment sent through FINSYNC was not completed (for a number of reasons) and you need to resend the payment via email.
Note: The steps outlined below only apply to payments sent via email.
In order to resubmit a payment using email, follow the steps outlined below:
1. Mouse over the Payments tab in the top menu and select Expenses.
2. Click on the Bills tab located in the left hand menu.
3. Locate the bill from the table and click on it to open up the details.
Note: The bill that should be marked as Scheduled underneath the status column.
4. Click on the link Resend Payment Email that is found in the Payment History box.