NOTE: Written authorization is required per NACHA regulations in order to automatically draft a customer’s account. Below is attached a link to a downloadable form that can be used in acquiring written consent. Please keep this form for your own records. Your proof of authorization may be requested by the financial institution at any point in time.
One of the core features of FINSYNC is allowing transactions between you and your customers to be streamlined to be a quick and easy as possible. One of the ways FINSYNC does this is by allowing you to store your customer's payment information if they give you authorization to do so. You have the option to toggle on Auto-Draft for any customer that you have stored payment information from.
Before proceeding, be sure that you have both you customers bank account number as well as the routing number. Both of these can be found on a paper check.
Follow these steps to store a customer's payment info:
1. Mouse over Payments in the top menu and select Customers.
2. Search for the customer by using the search bar near the top of the table. Or you can find the customer from your customer list. When found, be sure to select the row of the customer for whom you want to store payment info.
3. When selecting the customer row, the default landing page will be all of the Activity associated with that customer. You will need to select the Customer tab found in the menu bar at the top of this customer detail page.
4. Near the top right of your screen you should notice an outlined box with the title: Receive ACH Payments. You will need to select Edit.
NOTE: Written authorization is required per NACHA regulations in order to automatically draft a customer’s account. Below is attached a link to a downloadable form that can be used in acquiring written consent. Please keep this form for your own records. Your proof of authorization may be requested by the financial institution at any point in time.
5. Fill out the required fields with the customer's information, including the customer's information for Bank, Account #, Routing #, and Account Type. When finished, select Save.
After completing these steps, you can choose to Auto-Draft your customer at the time of invoicing.
Related Articles:
Adding Contacts to Customer Records
Supported Payments Processors and Gateways
What Your Customer Receives When You Request Payment or Send an Invoice